Since launching in 2005, Spanish Point Technologies has been a critical pillar of support for businesses, empowering them with expert guidance when using Microsoft applications, such as SQL Server. With 97% of enterprises experiencing IT brownouts and 94% facing full outages annually (LogicMonitor), uninterrupted and proactive IT support has never been more critical.
Assisting thousands of businesses in their effort to increase productivity while reducing complexities, Spanish Point has enabled organisations to function effectively while providing unmatched 24/7 support. Our team of experts is always on hand to resolve issues, minimise costly downtime, and keep systems running seamlessly.
With IT downtime costing businesses thousands per minute, our support and maintenance solutions are imperative to any business using Microsoft applications, ensuring proactive monitoring, rapid issue resolution, and seamless software upgrades.
All of our customers have access to 24/7 support 365 days a year, and our support team can call our experienced and certified consultants if required. A multitude of services are available in our support service, including:
Our incident support service has been designed with the understanding that customer requirements vary and that no two incidents are the same. To help cater for these different requirements, we have created two different support services:
Business support from outside of your internal business is often highly valuable, allowing for an outside perspective and new ideas to be suggested. Our advisory service provides the outside support that is needed to help make your business thrive.
From providing you with regular business reports that can be used to analyse your overall performance and also explore new technology enhancements, this service is free of charge so that you can get tailored guidance to leverage our solution effectively.
At Spanish Point, we believe that a business can only thrive when everything is up to date and at the business’s required standard. That’s why we offer our proactive System Enhancement Consultancy service. This service allows you to request simple changes or development work so your business can keep up with demand and function effectively without any worries.
Staying on top of your system’s health and ensuring nothing is at risk of becoming outdated or infiltrated is essential for a business’s success. At Spanish Point, we understand that maintaining your system’s health can be time-consuming, particularly if it has become neglected. Our solutions offer you the relief from this burden, providing peace of mind that your systems are in shape and maintained.
Our proactive health check and preventative maintenance, via our Cloud Infrastructure Managed Services, includes:
You can receive alerts of any important issues we find, automating the review of each server event log. These logged incidents will be managed through our Incident Management Process.
Any outstanding OS patches will be applied to ensure that your software is in line with the agreed OS patching policy. For Microsoft server software such as SharePoint and SQL Server, specific patches or updates that are applicable will be identified and applied in line with the application policy that will be agreed upon.
SelectVMsM’s in Azure will be backed up in accordance with the specified and agreed backup and recovery schedule. All agreed backup jobs will also be successfully completed, and any issues found will be logged as incidents and managed through our Incident Management Process. You will also receive Annual Disaster Recovery tests.
At Spanish Point, our experts are here to serve you. Whether it is supporting your business in the latest application or helping guide you through a software update, they are on hand 24/7 to ensure your success.
Our highly skilled and certified Microsoft experts can manage, monitor, and maximise your Microsoft platforms, allowing you to invest your time in your business’s development. From strategic planning to managing your solutions and driving your success, our expert knowledge can allow your business to thrive in today’s technological world.
When working with customers, we can guarantee the safety and confidentiality of their business’s data and information. At Spanish Point, we pride ourselves on adhering to the highest international security standards, ensuring a trusted and secure working relationship.
We hold the ISO 27001:2022 certification, demonstrating our ongoing commitment to rigorous information security management. This certification aligns with NIS and SOC 2 Type 2 frameworks, reinforcing our dedication to robust data protection and compliance. Additionally, our SOC 2 Type 2 certification validates that our security measures and operational integrity meet strict industry standards in security, availability, processing integrity, confidentiality, and privacy.
With these globally recognised certifications, you can be confident that your sensitive information remains protected and is managed securely and responsibly. At Spanish Point, safeguarding your data is our priority, ensuring that your business operations run seamlessly with no risk of data compromise.
Our suite of support and maintenance services is just the beginning. We understand that businesses are unique, and that’s why we offer a range of tailored solutions to meet your specific needs. These solutions, which you can explore further here, are designed to not only improve your business experience but also to fully exploit the capabilities of Microsoft. This will not only streamline your business operations but also make sure you get the most out of your investment.
With our team’s extensive industry knowledge and unwavering passion for business success, you can be confident that you have the best support available. If your goal is to boost business efficiency, become more competitive, and increase your knowledge of Microsoft, our support and maintenance are guaranteed to achieve that for your organisation.
Ready to Strengthen Your IT Support and Security?
Invest in reliable, 24/7 IT support and proactive maintenance to keep your business secure and efficient. Get in touch today to discover how our tailored solutions can drive your success.
