Our Microsoft Managed Services exploit the power of Microsoft with secure, scalable managed services from a leading Microsoft Gold Cloud Partner, with Azure advanced specialisations, and a direct Tier 1 Microsoft CSP (Cloud Solution Provider).
Many organisations that undertake the full management and support of their IT estates can realise that rapid technology changes means that they would better benefit by working with a managed service provider like Spanish Point Technologies.
We work with our customers to support and manage their Azure, Dynamics 365 and Microsoft 365/Office 365, environments, enabling us to modernise their operational IT environments, to deliver the maximum value for their business.
Our team of highly skilled certified Microsoft experts can help you manage, monitor and maximise your Microsoft deployments while freeing you to focus on your business. From strategic planning to production and beyond, managing your solutions, empowering your success and ensuring you get the full benefit of your Microsoft investment.
Automate the review of each server event log with alerts generated for any important issues found. These will be logged as incidents and managed though the Incident Management Process described in the Support Service section below.
Any outstanding OS patches will be applied in line with OS patching policy that will be agreed and Microsoft server software, such as SharePoint, and SQL Server, specific patches / updates that are applicable will be identified and applied in line with application patching policy that will be agreed.
Backup in Azure of selected VMs in accordance with the specified and agreed backup and recovery schedule. As well as all agreed backup jobs to be completed successfully. Any issues found will be logged as incidents and managed though the Incident Management Process described in the Support Service section and you will receive Annual Disaster Recovery tests.
Spanish Point offer all our customers 24 x 7 x 365 annual and draw-down support capabilities. Our Support Service is a service level agreement providing for named representatives of the customer to contact the Spanish Point help desk and request assistance. The support team can call on our certified and experienced consultants. We support both Spanish Point developed systems and systems developed by third party organisations.
We believe this provides real benefits, such as the ones listed below: