Microsoft Dynamics 365 CRM can transform your business by improving customer experiences across sales, marketing, membership management, and customer service, just to say a few – all seamlessly integrated into one user-friendly platform.
Whether you opt for a stand-alone CRM tool or multiple applications working collaboratively in the cloud, CRM Microsoft Dynamics 365 empowers your team to:
CRM software helps automate business processes, freeing employees to focus on higher-value activities. With Microsoft’s Dynamics 365, you get a flexible and customisable solution suited to your business requirements. All Dynamics 365 applications can work together seamlessly, entirely in the cloud. This includes Dynamics 365 Sales Hub, Customer Service, Customer Relationship Marketing, Project Operations, Finance, and Supply Chain Management.
As your Trusted IT Partner, Spanish Point can help you unlock the full potential of Dynamics 365 CRM.
With over 15 years of experience in developing solutions for membership management organisations, Spanish Point has built a modern membership management and database software, SMART Membership Management, that includes a wealth of out of the box features to automate and streamline the membership management function within an organisation.
Our proven SMART Membership Management template and our design methodology can help you reduce admin costs, save time through automation and earn more by up selling their own self-service portal.
Online self-service portals empower customers to take charge of their data, access product information, and monitor account activities.
Recognising the importance of providing both employees and clients with online company portals, businesses have found it enhances engagement and facilitates better interactions with customers.
CRM data governance comprises policies, processes, and standards aimed at ensuring the quality, security, and usability of your CRM data. It plays a crucial role in maximizing the value of your CRM system, enhancing customer satisfaction, and ensuring compliance with data protection laws.
To successfully adopt your CRM platform, you must establish a robust governance strategy that guarantees the security, compliance, quality, and scalability of your solutions.
PowerPack – the all-in-one solution to grow your pipeline and revenue effortlessly can boost marketing and sales efficiency. You’ll get:
No complex requirements, just simple and effective solutions to boost your Account-Based Marketing Strategy and align with your Sales team seamlessly.
Spanish Point has significant expertise and experience in designing and building solutions based on Dynamics 365 and related technologies. As a leading Microsoft Partner in Ireland, we specialize in consulting and solution-building services centred around Microsoft’s core information and related technologies. We have successfully delivered a range of customer projects across both commercial and public sector organisations, all requiring strict data protection as governed by GDPR and other regulatory compliance.
We have a certified team of software developers to ensure we deliver a high performing, fit for purpose system that creates a better user experience and operational efficiencies. We use best practice, industry standards and pre-built templates and frameworks in the project governance, project management, quality assurance, design and software development of solutions.
To find the right solution for your needs, it’s crucial to gather all the necessary information upfront. Our Spanish Point Discovery Workshops ensure a thorough understanding of your requirements before implementation. We work together to understand your existing processes, challenges, and future business goals. The insights gained during our workshops empower us to tailor solutions that not only meet your immediate needs but also position you for long-term success.
Whether it’s out-of-the-box implementations, intricate integrations, or bespoke solutions, our experts are here to guide you in identifying the ideal Microsoft solution for your business.
Embracing an Agile approach and Microsoft’s best practices, Spanish Point prioritizes delivering a superior customer experience, fostering increased user adoption, and driving innovation making sure we deliver the best experience from end-to-end.
Spanish Point provides a 24 x 7 x 365 with both annual and draw-down support options.
Our Support Service entails a service level agreement that allows designated customer representatives to reach out to our help desk and request assistance.
User adoption is fundamental for successful tech implementation. Spanish Point ensures smooth transitions, providing technical expertise and strategies for a culture of proficiency. We maximize your implementation’s advantages for success.
In addition, you can accelerate Microsoft Technologies knowledge with our one-day Bootcamps. Some spots qualify for Microsoft Funding; connect with our team to inquire about Corporate Funded places.
Spanish Point can help ensure that your CRM software is a good fit for your organisation. Microsoft Dynamics 365 apps are available in many industries.
One of the significant advantages of the complete Dynamics 365 landscape is that it is part of the Microsoft ecosystem. This way, all Dynamics 365 apps work seamlessly with your favourite Microsoft 365 applications. It offers endless possibilities! For example; you can work directly from Outlook using Microsoft’s CRM Sales app, create your layouts in Word, update your data with Excel and work together optimally within and outside your company thanks to the Microsoft Teams integration.
Spanish Point’s approach is to maximise the value of your investment and optimise your use of Dynamics 365 to improve business processes thanks to Microsoft’s customer relationship management system