Due to factors like the on-going global pandemic, developments in internet technologies and an increase in broadband adoption, SaaS has increased greatly in popularity in recent years. ISVs can work with Spanish Point to provide their customers with confidence in the continuing of services and certainty around access by establishing a modern software escrow agreement.
Software as a service (SaaS) allows users to connect to and use cloud-based apps over the Internet. SaaS provides a complete software solution that is purchased on a pay-as-you-go basis from a cloud service provider, like an ISV. Customers essentially rent the use of an app and connect to it over the Internet, usually with a web browser.
All of the underlying infrastructure, middleware, app software, and app data are located in the ISV’s data center. The ISV manages the hardware and software, and with the appropriate software escrow agreement, can ensure the availability and the security of the app and data as well in unforeseen circumstances.
SaaS has increased greatly in popularity in recent years, largely due to developments in internet technologies and an adoption for broadband. The on-going global pandemic has also driven adoption of SaaS in an effort to enable online software to serve as a desktop replacement.
With the adoption of SaaS, there are many benefits. Equally, there are are some issues that are sometimes missed. For example; the business continuity plan if an ISV defaults, for any reason, on their maintenance obligations
If customers are using mission-critical software that is hosted off-premises, large problems could be faces if the ISV cannot continue to support the application. The business continuity risks include:
1: Loss of access to data
2: Loss of access to the application itself
3: Loss of support and maintenance
If the above risks are mitigated prior to a problem arising, through a modern software escrow agreement, ISVs can provide their customers with confidence in the continuing of services and certainty around access.
With our Business Continuity Service, ISVs can store their source code with a third party, like Spanish Point. If the ISV then faces a circumstance where they cannot fulfil their support and maintenance obligations, the customer can request, provided that valid release conditions have been met, that Spanish Point release the source-code.
Spanish Point propose a software escrow service that will enable an ISV to create an up to-date instance of their platform in the customer EA complete with:
Spanish Point are hosting a webinar detailing the process and benefits of Business Continuity Services for ISVs and their customers.